• Money back guarantee/cash refund for proven-failed product only.
• Please email us at mekaremasofficial@gmail.com as soon as possible include:

1. a) A video that shows pumping the shampoo focusing on the bottle’s nozzle & liquid
2. b) A video that shows customer using the shampoo (before, current, after)
3. c) A picture of postage airwaybill slip with product image
4. d) A picture of batch number on product packaging/box – MFG Date / EXP Date
5. Fill in the return form provided by customer service.
6. Packing and return

• Customers can return faulty items within 3 days of receipt date for a exchange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers. Upon receiving the item, inspection will be made.
• Upon acceptance, all returned items will take up to 14 working days to be processed by our warehouse.
• All courier charges for your return package will be borne by the customer.
• Please obtain a delivery receipt/airway bill/tracking number from the courier company of your choice to trace your return package if it reaches our warehouse.
• The management of PETALS reserves the right to reject any returns at our sole discretion shall we find any goods returned in a damaged condition.

Repeated Returns

• We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your petals.com.my account.